Order & Subscription Cancellation Policy
At Hormé, we understand that situations can change — and we want you to feel completely comfortable when shopping or subscribing with us.
This policy explains how you can modify or cancel both one-time purchases and subscription orders.
1. Order Modification Policy
Once an order has been placed and payment confirmed, it automatically enters our processing system to ensure fast delivery.
Because of this, modifications are only possible before the order is processed or fulfilled. Please review your order carefully before completing checkout to avoid any inconvenience.
2. Requesting Changes to Your Order
If you wish to update the item(s), quantity, or shipping address, please contact our support team as soon as possible through our Contact Page or by replying to your confirmation email.
We will make every effort to accommodate your request if the order has not yet entered processing. However, once processing begins, changes cannot be guaranteed.
3. Order Cancellation (One-Time Purchases)
To cancel a one-time order, please contact our customer support immediately.
Orders can only be canceled before they are processed or shipped.
If your order has already been fulfilled, you may still return it in accordance with our Refund & Returns Policy.
Refunds for successfully canceled orders will be issued to your original payment method within 5–7 business days, depending on your payment provider.
4. Subscription Orders
Customers who subscribe to recurring deliveries (e.g., “Subscribe & Save” options) have full control over their subscription.
You may pause, skip, modify, or cancel your subscription at any time through your personal account portal, or by contacting us directly at info@tryhorme.com. No hidden fees or penalties apply. Changes made before the next billing date will take effect immediately for future renewals.
When you first subscribe, you must actively check a confirmation box at checkout acknowledging that:
“I understand this is a recurring subscription and that I will be billed automatically based on my selected delivery frequency.”
This ensures every subscriber gives informed consent to recurring payments.
5. Cancellation of Customized or Personalized Orders
If your order includes customized items, cancellation may not be possible once production has started.
Please reach out to our team for case-specific assistance.
6. How to Request a Cancellation
To initiate a change or cancellation, please:
- Visit our Contact Page
, or - Reply directly to your order confirmation email, including your order number and reason for the request.
Our customer care representatives will assist you promptly.
7. Order & Subscription Status Updates
You will receive an automatic email confirmation when:
- Your order is processed or shipped
- A subscription change or cancellation is successfully completed
- A refund has been initiated
At Hormé, your satisfaction is our top priority.
We aim to handle every request with care, clarity, and transparency.
If you ever need support regarding order or subscription changes, please reach out — we’re here to help.
Thank you for choosing Hormé.
The Hormé Team